Terms and Conditions

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TERMS AND CONDITIONS

General Policies

1.1 Ignition Corporate Gifts and Clothing (herein after referred to as “Ignition Marketing”).
1.2 All orders are subject to Ignition Marketing’s Terms & Conditions.
1.3 A trading account will only be opened once a client profile, including terms and conditions has been completed in full, signed by an authorised signatory and returned to Ignition Marketing.

ORDER POLICY

2.1 All orders must be placed in writing and an order number must be supplied.
2.2 NO stock reservations will be allowed.
2.3 A levy will be charged on all cancelled orders and a percentage will be based on the stage of production which will vary from 15% to 100%.
2.4 Orders not collected within 10 working days will be deemed cancelled unless arrangements have been made in writing.
2.5 It is the customer and or the representative collecting on their behalf’s responsibility to check that orders are correct. Ignition Marketing will not be held responsible for any discrepancies thereafter.
2.6 Where any queries or discrepancies detailing the code, colour, quantity or description provided by the client exists on an order received, the order will not be processed until such time as the query has been resolved. If no instruction or communication is received within 3 days the order will be deemed cancelled and a new order must be placed.
2.7 An Amended order will be treated as a new order.
2.8 It is the responsibility of the client to advise in writing Ignition Marketing of any change of address, company details, signing powers or authority to place orders.
2.9 All amended orders must be in writing and are subject to a 15% levy.

RETURNS POLICY

3.1 No branded items will be accepted for return.
3.2 No returns will be accepted after ten working days.
3.3 All returns must be accompanied by the original documentation.
3.4 Goods will not be deemed returnable if wash care instructions have not been followed.

ACCOUNTS / PAYMENTS POLICY

4.1 The following methods of payment are accepted: Cash, EFT or bank guaranteed cheque
4.2 Deposit slips issued with the cheque deposits require seven working days for clearance.
4.3 A charge of R150 will be levied against All RD cheques.
4.4 COD orders will only be released once proof of payment has been received or the payment reflects as cleared funds in the account of Ignition Marketing.
4.5 All orders are treated as COD unless account facilities have been approved in writing.
4.6 Ignition Marketing reserves the right to withdraw or amend credit facilities.
4.7 Goods remain the property of Ignition Marketing until paid in full.
4.8 Non payment resulting in Legal/Collection fees being incurred will be for the client’s account.

WEB DESIGN

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ignition Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

WEB DEVELOPMENT

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ignition Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

These terms and conditions super cede any prior agreements or representation written or oral.
The Ignition Marketing terms and conditions may be amended from time to time and are not limited to those stated hereon.

Ignition Marketing reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

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