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FAQ's

Frequently Asked Questions

How can Ignition Marketing assist with your online marketing?
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Apart from website design and development, Ignition Marketing’s service offering includes corporate identity design, SEO management and training, e-commerce systems, content management services, newsletters and email marketing, social media management and affiliate marketing.

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What is important when enquiring about your new website?
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  • It must be mobile responsive / friendly
  • Your website must encapsulate and communicate your company’s brand identity
  • If you’re starting up your business, Ignition Marketing can assist with logo design, business cards and letterheads
  • It must appeal to your target market
  • It must be SEO friendly in order to rank on popular search engines
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What is a mobile responsive website and why is it so important?
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With so many internet users accessing the internet via their mobiles, it is vitally important to have a website that also displays beautifully on both mobiles and tablets.

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What functionality do you need for your website?
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  • If you need to update your content regularly, you need to consider a Content Management System
  • If you need to incorporate a shop, a Content Management System will easily incorporate this functionality and give you the ability to load and maintain products
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How do I place an order?
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  • Ignition Marketing accepts orders in writing and an order number must be supplied
  • A trading account will only be opened once a client profile, including the terms and conditions, has been completed in full, signed by an authorised signatory and returned to Ignition Marketing
  • No stock reservations are allowed
  • Amended orders are accepted in writing and are treated as new orders
  • A levy is charged on all cancelled orders which will vary from 15% to 100%, based on the stage of production
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What if I want to return items?
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  • Branded items will not be accepted for return
  • Non branded items can be returned within 10 working days accompanied by the original documentation
  • Goods will not be deemed returnable if wash care instructions have not been followed
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How does payment work?
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  • The following methods of payment are accepted: Cash, EFT or bank guaranteed cheque
  • Deposit slips issued with cheque deposits require seven working days for clearance
  • All orders are treated as Cash On Delivery unless account facilities have been approved in writing
  • Cash On Delivery orders will only be released once proof of payment has been received or reflects as cleared funds
  • A charge of R150 will be levied against all Return to Drawer cheques
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How should I prepare the artwork for branded items?
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  • Artwork must be supplied in vector format
  • Acceptable file formats: .CDR/.EPS/.AI/.PDF/.FH
  • All fonts must be converted to curves to avoid font substitutions
  • Please include font and size if typesetting is requested
  • Artwork for multi-colour imprints should be sent as a colour separated file
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